Refunds and cancellation

Seven-day first-payment refund

You can receive a refund of your first paid ScopeMesa subscription payment when you request it within seven calendar days of that payment. This applies to both monthly and annual plans. Eligible requests are processed manually by Steadyforth LLC after verifying the purchase and request.

When we process a full subscription refund, we end that refunded paid period and stop its future renewal. Reading and exporting retained records remain available; paid editing and AI access end.

Email TJ@steadyforthllc.com with your account email, company name, payment date and relevant invoice number. State that you are requesting the first-payment refund. Refunds are not issued automatically by this app, and no processing or bank-posting deadline is promised.

Renewals and unused periods

Renewal payments and unused portions of monthly or annual periods are generally not refundable, except for duplicate charges, service failure or requirements of applicable law. Email support with the relevant charge and issue for manual review. This policy does not limit rights required by applicable law.

Canceling renewal

A company owner or billing manager can open Subscription and choose Manage subscription to cancel renewal through the billing portal. Cancellation takes effect at the end of the paid period. Editing remains available through that period, with reading and export afterward while records are retained.

Canceling renewal does not request a refund. Sending a refund request does not immediately cancel renewal; the owner verifies and processes it manually. You can cancel renewal in the portal while the request is being reviewed, or contact support for help with both requests.

Contact

TJ@steadyforthllc.com